Upload Failures or File Format Issues in BrandLife: Troubleshooting Guide

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1. Supported File Types in BrandLife

BrandLife supports a wide range of file types across images, videos, audio, documents, archives, 3D files, design files, fonts, and other formats. Uploading files outside these supported types may result in upload failures.

1.1 Images

• JPG, JPEG, PNG, GIF, BMP, TIFF, TIF, WEBP, HEIC
• Description: Standard raster image files used for photography, graphics, and illustrations.

1.2 Videos

• MP4, AVI, MOV, WEBM, WMV, FLV, MKV
• Description: Standard video file formats for editing, playback, and sharing.

1.3 Audio

• MP3, WAV, WMA, AAC, FLAC, ICO
• Description: Compressed and uncompressed audio files for music, voiceovers, and sound effects.

1.4 Documents

• PDF, DOC, DOCX, XLS, XLSX, PPT, PPTX, TXT, CSV, RTF, ODT, ODS, ODP, PAGES, NUMBERS, KEY
• Description: Common document formats, including text files, spreadsheets, presentations, and word processor files.

1.5 Archives

• ZIP, RAR, 7Z, TAR, GZ
• Description: Compressed archives containing multiple files or folders.

1.6 3D Files

• OBJ, FBX, 3DS, STL
• Description: 3D models and files used for rendering, 3D printing, or CAD applications.

1.7 Design Files

• AI, EPS, PSD, SVG, INDD
• Description: Vector graphics, Photoshop files, and InDesign layouts.

1.8 Fonts

• TTF, OTF, WOFF, WOFF2, EOT
• Description: Standard font files used for typography in branding and design.

2. Unsupported File Types

BrandLife does not support the following types of files:

• Executable programs (EXE, MSI, BAT)
• Scripts (JS, PHP, PY)
• System files (DLL, SYS)
• Any file type outside the formats listed above

Note: Attempting to upload unsupported files may result in an error message or failed upload. Always convert or export files to a supported format before uploading.

3. Common Causes of Upload Failures

Even with supported formats, uploads may fail due to:

1. File Size Limits – Large files may exceed your plan’s maximum upload limit.
2. Internet Connection Issues – Unstable or slow connections can interrupt uploads.
3. Browser Issues – Outdated browsers or conflicting extensions may prevent uploads.
4. File Name Restrictions – Avoid long names, spaces, or special characters.
5. Cloud Import Permissions – Errors importing from Google Drive or Dropbox can occur if permissions are missing.

4. Step-by-Step Troubleshooting

Step 1: Verify File Format and Size

• Ensure the file is in a supported format listed above.
• Check that the file does not exceed your plan’s maximum size.

Step 2: Check Internet Connection

• Use a stable, high-speed connection.
• Avoid mobile hotspots with intermittent connectivity.

Step 3: Update or Change Your Browser

• Use the latest version of Chrome, Firefox, Edge, or Safari.
• Disable extensions that may block uploads.

Step 4: Rename Files

• Remove special characters, emojis, and long names.
• Example: Project_Final_Version3.pdf instead of Project Final #3 @!.pdf.

Step 5: Split or Compress Large Files

• For videos, images, or large documents, use compression tools to reduce file size.
• Consider splitting large archives into smaller files.

Step 6: Check Cloud Storage Imports

• Ensure BrandLife has permission to access Google Drive or Dropbox.
• Avoid special characters in folder names.
• Ensure a stable internet connection during large imports.

5. Best Practices to Prevent Upload Failures

• Organize files by project, campaign, or asset type before uploading.
• Use consistent, simple file naming conventions.
• Compress or optimize large files.
• Regularly check your plan’s storage limits.
• Ensure your browser and cloud storage accounts are updated and authorized.

6. When to Contact Support

If you have followed all steps and uploads still fail:

1. Note the error message you received.
2. Collect information about the file type, size, and browser/device used.
3. Contact BrandLife Support at help.brandlife.io.

Our team can help troubleshoot and ensure your assets are uploaded successfully.

Key Takeaways

• BrandLife supports a wide variety of file types, including images, videos, audio, documents, archives, 3D files, design files, and fonts.
• Unsupported files include executable, script, or system files.
• Most upload failures are caused by file size, network issues, browser problems, or naming errors.
• Organizing, renaming, and compressing files reduces errors and ensures smooth uploads.
• Contact support if problems persist; your assets are safe, and we are here to help.