Slow Search or Performance Issues

‍

1. Common Causes of Slow Performance

a. Browser Performance

• Using an outdated browser or multiple heavy extensions can slow down BrandLife.
• Browser cache or cookies can sometimes interfere with performance.

b. Internet Connection

• Slow or unstable internet connections can cause delays when searching or loading assets.
• VPNs, firewalls, or proxy servers may also affect performance.

c. Device Limitations

• Older devices with limited memory or processing power may struggle with high-resolution previews or complex asset interactions.

d. Search Filters or Metadata

• Complex filters, tags, or large metadata sets may slow down search results.

2. Troubleshooting Slow Search

Step 1: Simplify Your Search

• Use specific keywords instead of broad terms.
• Avoid using too many filters at once.

Step 2: Clear Browser Cache

• Clear cache and cookies to improve browser performance.
• Restart the browser and try again.

Step 3: Update Your Browser

• Ensure you are using the latest version of Chrome, Firefox, Edge, or Safari.
• Disable unnecessary browser extensions that may interfere with BrandLife.

Step 4: Check Internet Connection

• Use a stable, high-speed network.
• Temporarily disable VPNs or proxies to test performance.

Step 5: Reduce Simultaneous Tabs or Apps

• Running multiple browser tabs or memory-intensive applications simultaneously can affect performance.
• Close unnecessary tabs or apps while using BrandLife.

3. Best Practices to Improve Performance

• Use tags and metadata efficiently to speed up searches.
• Regularly archive or organize assets for easy navigation and retrieval.
• Schedule heavy uploads or bulk imports during off-peak hours.
• Enable lazy loading or previews only when needed (if your plan supports it).

4. When to Contact BrandLife Support

If slow performance persists despite troubleshooting:

1. Note the specific actions that are slow (searching, loading, previewing).
2. Include details about your browser, device, and internet connection.
3. Contact BrandLife Support at help.brandlife.io.

Our team can investigate performance issues and provide recommendations or fixes tailored to your account.

Key Takeaways

• Slow performance is often caused by browser issues, internet connectivity, or device limitations.
• Simplifying searches, updating browsers, and maintaining an organized library can improve performance.
• Users are encouraged to upload assets freely—BrandLife is optimized for growing libraries.
• Contact support if issues persist; our team can help troubleshoot and improve your experience.

‍