Broken Links or Missing Assets

1. Understanding Broken Links and Missing Assets

Broken links occur when a link to an asset does not work or displays an error.

Missing assets happen when an asset is deleted, moved, or restricted, making it inaccessible.

Common causes include:

• The asset was deleted or archived in BrandLife.
• The asset was moved to a different folder without updating links.
• Permissions changed, restricting access to certain users.
• The asset link is copied incorrectly or truncated when shared externally.
• Third-party integration or external link has changed or expired.

2. Troubleshooting Broken Links

Step 1: Verify Asset Location

1. Log in to BrandLife and navigate to your library.
2. Search for the asset using keywords, tags, or filters.
3. Confirm if the asset is still in the expected folder.

Step 2: Check User Permissions

• Ensure your account has access permissions for the asset.
• If the asset is restricted to a team or role, request permission from the owner or admin.

Step 3: Update or Regenerate Links

• If the asset was moved, generate a new shareable link.
• Replace broken links in external documents, websites, or integrations with the new link.

Step 4: Confirm Asset Is Not Deleted

• If the asset was deleted, check the BrandLife Trash/Archived section if your plan supports it.
• Restore the asset if needed.

3. Troubleshooting Missing Assets

• Check the file format: If the asset was converted or renamed, search using the new file name.
• Ensure folders synced from cloud storage (Google Drive, Dropbox) are still connected and authorized.
• Verify integration settings for third-party tools; sometimes missing assets are due to broken integrations.

4. Preventing Broken Links and Missing Assets

• Keep consistent folder structure: Avoid moving assets without updating links.
• Use BrandLife permissions carefully: Assign access according to roles to avoid accidental restrictions.
• Regularly update shared links: Especially for marketing campaigns or external publications.
• Archive instead of deleting: Archiving preserves the asset in case it’s needed later.
• Document link changes: Maintain a record when links are regenerated to reduce confusion.

5. When to Contact Support

If an asset cannot be found or links continue to break after troubleshooting:

1. Note the asset name, link, and folder location.
2. Include information about how the asset was accessed (via library, cloud import, or integration).
3. Contact BrandLife Support at help.brandlife.io.

Our team can locate missing assets, verify permissions, and help restore broken links.

Key Takeaways

• Broken links or missing assets are usually caused by deleted, moved, or restricted files.
• Regularly verify asset locations and permissions to prevent errors.
• Update or regenerate links whenever an asset is moved or renamed.
• Use BrandLife’s Trash/Archive and permission management features to safeguard your assets.
• Contact support if problems persist—they can help restore or locate your assets.